Transfer call in Wallboard
If you receive a call to your queue and the customer actually wants to talk to another agent/queue who is handling the case, follow the steps below:
- Transfer another extension
- from IP Phone: press ##2 + ext key
- from mobile app or desktop app: press Transfer + ext key
- Transfer to another queue (e.g. customer wants to contact support but wrongly goes to sales)
- from IP Phone: press ##2 + queue code
- from mobile app or desktop app: press Transfer + queue code
