Transfer call in Wallboard

Updated 2 days ago by Jane

If you receive a call to your queue and the customer actually wants to talk to another agent/queue who is handling the case, follow the steps below:

  • Transfer another extension
    • from IP Phone: press ##2 + ext key
    • from mobile app or desktop app: press Transfer + ext key
  • Transfer to another queue (e.g. customer wants to contact support but wrongly goes to sales)
    • from IP Phone: press ##2 + queue code
    • from mobile app or desktop app: press Transfer + queue code


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