Software recommended for Remote support

Updated 1 day ago by Jane

If you encounter some technical support and require a remote access to your computer, we recommend you use Teamviewer 12 or Chrome Remote.

  1. Teamviewer 12
    1. Download one of the links below
      1. Windows: https://dl.b3networks.com/teamviewer/TeamViewer_Setup.exe
      2. MAC OS: https://dl.b3networks.com/teamviewer/TeamViewer.dmg
      3. Linux: https://dl.b3networks.com/teamviewer/teamviewer_i386.deb
      4. Linux: https://dl.b3networks.com/teamviewer/teamviewer.i686.rpm
      5. Linux: https://dl.b3networks.com/teamviewer/teamviewer_i386.tar.xz
    2. Follow the onscreen directions to download and install TeamViewer 12.
    3. Open TeamViewer 12 > Navigate to the Remote Control tab
    4. Find your TeamViewer ID and your temporary password, which you can change at any point. With this information, you can allow a partner remote control of your computer.

  1. Chrome Remote Desktop app
    1. On your computer, open Chrome.
    2. In the address bar at the top, type remotedesktop.google.com/support, and press Enter.
    3. Under “Get Support, “ click Download .
    1. Follow the onscreen directions to download and install Chrome Remote Desktop.
    2. Under “Get Support,” select Generate Code.  
    1. Copy the code and send to the person you want to have access to your computer.
    1. When that person enters your access code on the site, you will see a dialog with their e-mail address. Select Share to allow them full access to your computer.
    2. To end a sharing session, click Stop Sharing.
The access code will only work one time. If you are sharing your computer, you will be asked to confirm that you want to continue to share your computer every 30 minutes.


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