General settings

Updated 2 weeks ago by Jane

This section allows you to configure

  1. The place to show incoming call popup
    1. Web application: popup appears in Wallboard application window
    1. Desktop application: popup appears in Bizphone desktop app
    1. Web and desktop application: popup appears in both Wallboard and Desktop app.
  2. Wrap up time: Maximum time allowed for ACW. If the agent spends more time than this, the call will be cut off.
  3. The maximum survey that one caller can send in a day


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