BizPhone Desktop Layout and Command Buttons

Windows Version

Mac Version
- Number Display - This is the window wherein the dialed number is reflected
- Show/Hide Dialpad
- Organization Name - Shows which Organization Extension belongs to
- … - Shows/Hides BizPhone Setup Panel and quick Account Information
- Status Indicator - Shows current connection status of extension
- Green - app is registered/connected
- Red - app is unregistered/connected
- Call Button - press to connect call after dialing the number
- History Tab - Shows current call logs (refreshes/resets upon logging out of the app)
- Local Phonebook - Shows manually saved Phone Numbers
- Extension List - reflects all extensions belonging to the Organization

- Call Status
- Ringing - BizPhone is establishing the call
- Connected - call is established and successfully connected
- Contact Name/Dialed Number - if dialed number is saved in the Phonebook, saved contact name will appear on the screen. Otherwise, only the number will show
- Outgoing Caller ID - Shows assigned caller ID of the extension
- Call Recording Setting - shows if Call Recording is enabled/disabled for the extension
- Mute Button - press to put the user/agent on Mute
- Hold Button - press to put the current call on Hold.
- End Button - press to Disconnect call
- Current Call Duration - shows duration of the ongoing call
- Transfer Button - press to initiate call Transfer
- Cancel Transfer Button - only appears when Call Transfer is initiated. Press to abort transfer attempt
- Show/Hide Dialpad - toggle to show/hide dialpad. Mainly used for DTMF/IVR selection purposes.