BizPhone Desktop Layout and Command Buttons

Updated 9 months ago by Ralen Beatriz Celorico

Windows Version

Mac Version

Number Display - This is the window wherein the dialed number is reflected
Show/Hide Dialpad
Organization Name - Shows which Organization Extension belongs to
… - Shows/Hides BizPhone Setup Panel and quick Account Information
Status Indicator - Shows current connection status of extension
- Green - app is registered/connected
- Red - app is unregistered/connected
Call Button - press to connect call after dialing the number
History Tab - Shows current call logs (refreshes/resets upon logging out of the app)
Local Phonebook - Shows manually saved Phone Numbers
Extension List - reflects all extensions belonging to the Organization

Call Status
- Ringing - BizPhone is establishing the call
- Connected - call is established and successfully connected
Contact Name/Dialed Number - if dialed number is saved in the Phonebook, saved contact name will appear on the screen. Otherwise, only the number will show
Outgoing Caller ID - Shows assigned caller ID of the extension
Call Recording Setting - shows if Call Recording is enabled/disabled for the extension
Mute Button - press to put the user/agent on Mute
Hold Button - press to put the current call on Hold.
End Button - press to Disconnect call
Current Call Duration - shows duration of the ongoing call
Transfer Button - press to initiate call Transfer
Cancel Transfer Button - only appears when Call Transfer is initiated. Press to abort transfer attempt
Show/Hide Dialpad - toggle to show/hide dialpad. Mainly used for DTMF/IVR selection purposes.