Set up Virtual Line flow: Webhook

Updated 3 weeks ago by Jane

To set up the call flow, follow the steps below. 

Go to Virtual Line > Choose a number > Edit > Set up and Deploy

Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.

Fill in the required info and Save

Other commands in Virtual Line

  1. Gather input: add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...) 
  2. Transfer call: forward calls to one or more phone numbers directly 
  3. Record missed calls and notify: set missed call notification and allow callers to leave voicemail 
  4. Play message only: leave one message only to the callers 
  5. Set condition: set some specific rules to forward the calls
  6. Confirm: allow your customer to press 1 confirm their action or press any digit to come back the previous step


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