Set up Virtual Line flow: Webhook
To set up the call flow, follow the steps below.
Go to Virtual Line > Choose a number > Edit > Set up and Deploy
Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.
Fill in the required info and Save
Other commands in Virtual Line
- Gather input: add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...)
- Transfer call: forward calls to one or more phone numbers directly
- Record missed calls and notify: set missed call notification and allow callers to leave voicemail
- Play message only: leave one message only to the callers
- Set condition: set some specific rules to forward the calls
- Confirm: allow your customer to press 1 confirm their action or press any digit to come back the previous step