Integration to AgileCRM

Updated 1 year ago by Jane

With this Integration, AgileCRM will generate a ticket whenever your Virtual Line has an incoming call.

Go to Virtual line app > Integration > AgileCRM

Fill in the info at Settings page:

  1. Sub domain
  • It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
  • For example, your URL is, key "b3networks" in
  1. Email address
  • The support email that is used to create ticket in AgileCRM
  1. API Key
  1. Group ID
  • Log in to your helpdesk
  • Navigate to Avatar -> Admin Settings -> Service -> Groups -> Select a Group and you'll see the Group ID in the address bar.
  1. Select Status and Priority that is applied for the calls to the Integrated Virtual Line number(s)
  2. Save changes

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