Set up Virtual Line flow: Confirm

Updated 2 years ago by Jane

To set up the call flow, follow the steps below. 

Go to Virtual Line > Choose a number > Edit > Set up and Deploy


Caller can confirm their action by pressing 1 or go back the previous step by pressing any other digits.

  1. Set up the message
  • Choose message type: Type your message (TTS - Text to Speech) or upload an mp3 file
    • The message is currently limited to 450 characters. You can add more messages in different languages.
  • Choose language
  • Choose pitch: the degree of highness or lowness of a tone; from 0 (lowest) to 9 (highest) 
  • Choose rate: the speed; from 0 (slowest) to 9 (fastest)
  • Choose Gender of the voice
  1. Save
"1" cannot be adjusted.

Other commands in Virtual Line

  1. Gather input: add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...) 
  2. Transfer call: forward calls to one or more phone numbers directly 
  3. Record missed calls and notify: set missed call notification and allow callers to leave voicemail 
  4. Play message only: leave one message only to the callers 
  5. Set condition: set some specific rules to forward the calls
  6. Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.

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