Configure Auto Failover Process for Desktop App

Updated 1 week ago by Ariel

This is the auto-failover process for the SIP enterprise, which BizPhone server will return 2 sip accounts to the desktop app - same username/password but different IP addresses for different networks. The app will periodically (3600s) ping the primary IP address using SIP option. If the connection is down, switch to the secondary primary by registering the second account. Once the primary connection is up, switch back to use the first account.

To set up, please make sure Desktop App has been activated in Activated Devices. Choose Local SIP Server IP:

  • Server IP: your host IP address.
  • Backup IP Setup: failover backup host IP address.
  • Interval Registration: default 3600s.

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