Transfer a call in Bizphone
- Sample roles in a transfer call
- Caller: The person who calls to your line
- A (ext 101): Agent picks up the incoming call
- B (ext 102): Agent receives the transfer call
- Main actions in a transfer call
- Trigger the call transfer:
- From IP Phone: press ##2 + ext key
- From mobile app or desktop app: press Transfer + ext key
- Cancel the call transfer: Press ##3
- The process of the call transfer
- A pick up the incoming call
- A press ##2102. Meanwhile, the caller would hear the music on hold.
- 4 scenarios:
- A cancel the transfer
- A press ##3
- A resume the call with the caller
- Blind Transfer: A transfer the call to B immediately.
- A hangs up the call immediately after triggering the transfer.
- Caller will wait for B to pick up the call.
- Attended Transfer: A talk to B and transfer the caller to B
- A talk to B
- A hangup the call
- B connect to the caller.
- A talk to B and cancel the transfer
- A talk to B
- B hang up the call (or A press ##3)
- A resume the call with the caller
- A cancel the transfer
For step b, the Yealink IP Phone and Fanvil IP Phone which was provisioned from the portal can press the soft key "Transfer" instead.