Transfer a call in Bizphone

Updated 7 months ago by Jane

Trigger the call transfer:
- From IP Phone: press ##2 + ext key
- From mobile app or desktop app: press Transfer + ext key
Cancel the call transfer: Press ##3

The process of the call transfer
1. A pick up the incoming call
2. A press ##2102. Meanwhile, the caller would hear the music on hold.
3. 4 scenarios:
  1. A cancel the transfer
    1. A press ##3
    2. A resume the call with the caller
  2. Blind Transfer: A transfer the call to B immediately.
    1. A hangs up the call immediately after triggering the transfer.
    2. Caller will wait for B to pick up the call.
  3. Attended Transfer: A talk to B and transfer the caller to B
    1. A talk to B
    2. A hangup the call
    3. B connect to the caller.
  4. A talk to B and cancel the transfer
    1. A talk to B
    2. B hang up the call (or A press ##3)
    3. A resume the call with the caller

For step b, the Yealink IP Phone and Fanvil IP Phone which was provisioned from the portal can press the soft key "Transfer" instead.