Set up Virtual Line flow: Transfer call
To set up the call flow, follow the steps below.
Go to Virtual Line > Choose a number > Edit > Set up and Deploy
Transfer call: Forward incoming calls to phone numbers, Bizphone or Wallboard extensions
- Phone numbers: key in the phone numbers (with country code, e.g. +6566186688), press enter and save
- Extension: forward the calls to a Bizphone extension
- Choose extension type: extension, group or conference
- Choose the extension(s) and save
- Toggle Forward to extension by key pressed: caller can reach a specific agent by pressing his/her direct extension
- Call center: choose a Queue and save
- Incoming CallerID
- Show as incoming number (Caller's number) with prefix
- Show as internal number (Virtual Line number) with prefix
- Click HERE to learn more on the prefix number
Other commands in Virtual Line
- Gather input: add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...)
- Record missed calls and notify: set missed call notification and allow callers to leave voicemail
- Play message only: leave one message only to the callers
- Set condition: set some specific rules to forward the calls
- Confirm: allow your customer to press 1 confirm their action or press any digit to come back the previous step
- Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.
