Set up Virtual Line flow: Transfer call

Updated 2 years ago by Jane

To set up the call flow, follow the steps below. 

Go to Virtual Line > Choose a number > Edit > Set up and Deploy

Transfer call: Forward incoming calls to phone numbers, Bizphone or Wallboard extensions

  • Phone numbers: key in the phone numbers (with country code, e.g. +6566186688), press enter and save
  • Extension: forward the calls to a Bizphone extension
    • Choose extension type: extension, group or conference
    • Choose the extension(s) and save
    • Toggle Forward to extension by key pressed: caller can reach a specific agent by pressing his/her direct extension
  • Call center: choose a Queue and save

  • Incoming CallerID
    • Show as incoming number (Caller's number) with prefix
    • Show as internal number (Virtual Line number) with prefix
    • Click HERE to learn more on the prefix number

Other commands in Virtual Line

  1. Gather input: add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...) 
  2. Record missed calls and notify: set missed call notification and allow callers to leave voicemail 
  3. Play message only: leave one message only to the callers 
  4. Set condition: set some specific rules to forward the calls
  5. Confirm: allow your customer to press 1 confirm their action or press any digit to come back the previous step
  6. Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.

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