Queue Management: Note Configuration

Updated 6 days ago by Hallie

Go to Wallboard app > Queue management > Settings > Note configuration

  1. Disposition codes: Agents can choose these codes in the popup after they finish a call
  1. Custom Fields: support multiple and customizable custom fields inside the call center notification popup. Agents can also edit their answers in the History call page if needed.  

Custom Fields will support the following structure:

  • Text Field: agents can type in their own answers 
  • Single Choice Field: agents can only choose one option from the answer list
  • Multiple Choice Field: agents can choose multiple options from the answer list

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