Set up Virtual Line flow: Play message only

Updated 1 month ago by Jane

To set up the call flow, follow the steps below. 

Go to Virtual Line > Choose a number > Edit > Set up and Deploy

Play message only: Add or attach an automated message for the callers to hear

Set up the message and Save

  • Type your message (TTS - Text to Speech) or upload an mp3 file
    • The message is currently limited to 450 characters. You can add more messages in different languages.
    • Choose language
  • Choose pitch: the degree of highness or lowness of a tone; from 0 (lowest) to 9 (highest) 
  • Choose rate: the speed; from 0 (slowest) to 9 (fastest)
  • Choose Gender of the voice

Other commands in Virtual Line

  1. Gather input: if you want to add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...) 
  2. Transfer call: if you want to forward calls to one or more phone numbers directly 
  3. Record missed calls and notify: if you want to set missed call notification and allow callers to leave voicemail 
  4. Set condition: set some specific rules to forward the calls
  5. Confirm: allow your customer to press 1 confirm their action or press any digit to come back the previous step
  6. Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.


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