Queue management: Caller announcement message

Updated 7 months ago by Jane

The message should include a clear instruction for the caller to leave a voicemail or request a callback call.

Go to Wallboard > Queue management > Settings > In queue message > Caller announcement message (click screenshot for full size)

  • Message to play: the message played to the caller after XX seconds. 
  • Repeat every: The message will play every XX seconds to the caller
  • Max gather times:  Repeat the message in XX times (-1 is unlimited and the value can be in the range 0<x<99)
  • Gather timeout after: The message will expire after XX seconds (the waiting time for the caller to press DTMF number)
  • Hangup message on max gather time: the message played to the caller after timeout

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