Set up Virtual Line flow: Record call and notify

Updated 2 years ago by Jane

To set up the call flow, follow the steps below. 

Go to Virtual Line > Choose a number > Edit > Set up and Deploy

Record call and notify: Set missed call notification and allow callers to leave voicemail. You will receive this voice message via your e-mail.

Add your email, set up SMS (optional), enable webhook and voicemail

• Key in your email
• SMS: enable this to send an SMS to
  • The caller
  • Last input number (e.g. in the previous step, you require the caller to leave the contact number and they give. Last input is their contact number)
  • A customized number

• Enable webhook and fill in the required field

• Enable voicemail and set up the message

Find out other commands in Virtual Line

1. Gather input: add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...) 
2. Transfer call: forward calls to one or more phone numbers directly 
3. Play message only: leave one message only to the callers 
4. Set condition: set some specific rules to forward the calls
5. Confirm: allow your customer to press 1 confirm their action or press any digit to come back the previous step
6. Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.

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Related Articles

• Set up Virtual Line flow: Transfer call
• Set up Virtual Line call flow (all commands)
• Set up Virtual Line flow: Set condition