Set up Virtual Line flow: Record call and notify

Updated 2 months ago by Jane

To set up the call flow, follow the steps below. 

Go to Virtual Line > Choose a number > Edit > Set up and Deploy

Record call and notify: Set missed call notification and allow callers to leave voicemail. You will receive this voice message via your e-mail.

Add your email, set up SMS (optional), enable webhook and voicemail

  • Key in your email
  • SMS: enable this to send an SMS to
    • The caller
    • Last input number (e.g. in the previous step, you require the caller to leave the contact number and they give. Last input is their contact number)
    • A customized number
  • Enable webhook and fill in the required field
  • Enable voicemail and set up the message

Find out other commands in Virtual Line

  1. Gather input: add a greeting message to gather input of callers (e.g. press 1 for sales, press 2 for support,...) 
  2. Transfer call: forward calls to one or more phone numbers directly 
  3. Play message only: leave one message only to the callers 
  4. Set condition: set some specific rules to forward the calls
  5. Confirm: allow your customer to press 1 confirm their action or press any digit to come back the previous step
  6. Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.


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