Configure Connector Action: Phone Number Util

Updated 5 days ago by Hallie

Phone Number Util provides the following actions:

  • Format Number to E164
  • Get Phone Number Property
  • Spell

I. Format Number to E164

This action is used for formating a phone number to E164 standard (eg. +6591234567) in case caller number is not in E164 format.

  • REQUIRED INPUTS
    • Phone Number to Format
    • Default Country
  • OUTPUTS
    • Formatted Number

In order to format number to E164, please follow steps below:

  1. Touch Format Number to E164 > click (+) icon at a position you want to add

  1. Choose phone number to format (Suggestion: Trigger Event > Caller Phone Number)

  1. Choose Default Country Code case the system cannot detect which country the number belongs to > Add

II. Get Phone Number Properties

This action is used for getting phone number's country code, region code, number type, etc.

  • REQUIRED INPUTS
    • Phone Number: Phone number in E.164 format (eg. +6591234567)
  • OUTPUTS
    • Country Code: Country code of +6581234567 is "65"
    • Region Code: Region code of +6581234567 is "SG"
    • Number Type: Fixed line, mobile, toll free, etc
    • Combined Properties: Combined properties of +6581234567 is "SG_MOBILE"

In order to get phone number properties, please follow steps below:

  1. Touch Get Phone Number Properties > click (+) icon at a position you want to add

  1. Choose phone number to get properties (Suggestion: Trigger Event > Caller Phone Number) > Add

III. Spell

This action is used to make a text compatible for TTS spelling. This action will usually be added before playing a message to confirm the caller number. Otherwise, the system will spell the number in units.

  • REQUIRED INPUTS
    • Text to spell
  • OUTPUTS
    • Spelled Text

In order to configure Spell action, please follow steps below:

  1. Touch Spell > click (+) icon at a position you want to add

  1. Type your text or use the output of the previous actions > Add

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Other available connector actions:


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