Connect Call Recording to Direct Line

To record Direct Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Direct Line, which is 2. 

For example, if you connect a Call Recording subscription to a Direct Line, that Call Recording subscription must have 2 concurrent calls. 

To connect Call Recording to Direct Line, follow the steps below:

Click Assign now at the blank subscription > Select the Direct Line subscription to be recorded > Save. (Screenshots below - Open image to view in full size).

  1. Click Assign now at the blank subscription
  1. Select the Direct Line subscription to be recorded > Save

  1. Click the gear icon to configure
  1. Configure and Save


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