Connect Call Recording to Direct Line
To record Direct Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Direct Line, which is 2.
For example, if you connect a Call Recording subscription to a Direct Line, that Call Recording subscription must have 2 concurrent calls.
To connect Call Recording to Direct Line, follow the steps below:
Click Assign now at the blank subscription > Select the Direct Line subscription to be recorded > Save. (Screenshots below - Open image to view in full size).
- Click Assign now at the blank subscription
- Select the Direct Line subscription to be recorded > Save
- Click the gear icon to configure
- Configure and Save
