Queue management: Dial plan

Updated 7 months ago by Jane

The dial plan applies for callback call.

Go to Wallboard > Queue management > Settings > Dial plan > Configure > Update

Example, if you want to call SG numbers without dialing 65,

  • If number starts with 3,6,8,9
  • and has a length of 8
  • Remove number of leading digits 0
  • then prepend prefix 65

How did we do?

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