Wallboard introduction

Updated 2 years ago by Jane

Wallboard is an application allows you to manage your call center and its performance.

Main functions supported:

  1. Provide dedicated view for supervisor and agent
  2. Monitor the call center performance
  3. Offer details of the workspace, including agents' status and their assigned calls
  4. Manage queue and its operations
  5. Control agents' activities
  6. Act as an auto dialer system
  7. Other settings

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