Integration to Zendesk

Updated 2 years ago by Jane

With this Integration, Zendesk will generate a ticket whenever your Virtual Line has an incoming call.

Go to Virtual Line > Integration > Zendesk

Fill in the info at Settings page:

  1. Sub domain
  • It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
  • For example, your URL is, key "b3networks" in
  1. Email address
  • The support email that is used to create ticket in Zendesk
  1. API Token
  • Click the Admin icon () in the sidebar, then select Channels > API.
  • Click the Settings tab, and make sure Token Access is enabled.
  • Click the button to the right of Active API Tokens.
  • Optionally, enter a description under API Token Description. The token is generated, and displayed for you.
  • Copy the token, and paste it somewhere secure. Once you close this window, the full token will never be displayed again.
  • Click Save to return to the API page. A truncated version of the token is displayed.
  • Detailed instruction can be found at
  1. Select Type, Status, and Priority that is applied for the calls to the Integrated Virtual Line number(s)
  2. Save changes

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