Configure outbound rules

Updated 2 months ago by Hallie

Outbound rules are composed of the rules for

Go to Bizphone app > Settings > Outbound rule > New rule > Key in the name of the rule and Save

Click the pencil next to the name

Click Add plan to add new plan
Click the pencil icon to edit a plan
Click the trash icon to delete a plan
Example: if you want to dial Singapore destinations without press 65
- Explanation: If the number starts with 3,6,8,9 and has length of 8, remove 0 leading digits and prepend 65.
- Result, if you need to call 6512345678, you just dial 12345678

You can only make calls to listed destination. The country whitelist is created for security purpose. By default, 20 countries are added.
In order to add a destination the list
- Search a destination by country name or country code
- Tick Allowed if you allow the selected extensions to make calls to this destination
- Tick Passcode required if you require the users to input a passcode every time they make calls to a destination. This option affects users who activate their passcode.
- Example: call make to Afghanistan
  - Whitelisted +Passcode required
  - User enables passcode: dial + input passcode
  - User NOT enables passcode: dial

If you enable PASSCODE, the destination is automatically whitelisted.

CallerID plan helps you to configure the CallerID of the outgoing call specifically.
Example: if you want to use the ID 6564291310 when calling to Vietnam mobile numbers, configure as below
- Call to 84 with prefix 9388
- Use caller id 6564291310

You can choose which extension and SIP gateway to follow the outbound rule. Tick/untick and the change is applied automatically.
If the SIP gateway is not included here, its outbound call will follow that in SIP app.