Queue management: On hold music

Updated 2 years ago by Jane

Go to Wallboard > Queue management > Settings > In queue message > Music on hold (click screenshot for full size)

You can either upload an mp3 file or type in the marketing message. Click + to add more messages.

  • Background sound
  • Marketing message
  • Breaking time between marketing messages
    • Full-length: messages continue after the full background sound is played.
    • 5, 10, 15, 20 seconds
    • Example: background sound (120 seconds), 2 marketing messages, breaking time 5 seconds. Caller will first hears the background for 5 seconds --> message 1 --> background 5 seconds --> message 2 and so on.

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