Subscription status: Active, Expired and Terminated

Updated 1 month ago by Jane

Active subscription: You can use it normally.

Expired and terminated subscription:

Expired

Terminated

Reasons

  • Subscription is on auto renewal but failed to both renew and recover.
  • Subscription is NOT on auto renewal.
  • Auto becomes terminated 28 days after a subscription expires
  • Customer requests to terminate.

Usage period

No more

No more

Ability to reactivate

Yes, within 28 days.

No.

Configuration storage

Yes. 28 days after the expiry date. Can recover if the subscription is activated within this period.

No.

Timeline of a subscription


How did we do?


Powered by HelpDocs

Powered by HelpDocs