Integration to Freshdesk

Updated 2 days ago by Jane

With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call.

Go to Virtual Line app > Integration > Freshdesk

Fill in the info at Settings page:

  1. Sub domain
  • It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
  • For example, your URL is https://b3networks.freshdesk.com, key "b3networks" in
  1. Email address
  • The support email that is used to create ticket in Freshdesk
  1. API Key
  1. Save changes


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