Configure Connector Action: Call Detail

Updated 5 days ago by Hallie

Call Detail connector provides the following actions:

  • Add a Custom Tag
  • Log Customer Feedback
  • Get a Tag by Name

I. Add a Custom Tag

Add a custom key-value tag to your call details.

  • REQUIRED INPUTS
    • Transaction UUID: Transaction UUID of the ongoing call
    • Key
    • Value
  • NO OUTPUT

In order to add a custom tag, follow these steps below:

  1. Touch Add a Custom Tag > click (+) icon at a position you want to add

  1. Configure parameters > Add
  • Transaction UUID (Suggestion: Trigger Event > Incoming Call Transaction UUID)

  • Key: Type your tag key.

  • Value: You can type your tag value or use the output of previous actions.
    Click dashes icon to choose outputs of previous actions:
    • Outputs of previous actions: will be at the top of the list.
    • Trigger Event: Outputs of the initial Trigger.

      .
    *Other available parameters:
    • Execution Properties:
      • Execution Start At: the time this flow is triggered.
      • Execution UUID: Execution identity number.
      • Idempotency Key.
    • Function:
      • Generate random UUID: to generate a random UUID for each action.
      • Format Datetime: to convert timestamp into a particular format.
      • Duration Between:
        • First Datetime: Execution Properties > Execution Start At.
        • Second Datetime: Function > Current Timestamp.

II. Log Customer Feedback

This action is normally used for collecting your customers' quality assessment and log their feedback in your call details.

  • REQUIRED INPUTS
    • TxnUuid: Transaction UUID of the call that needs to be scored
    • Feedback score
  • NO OUTPUT

In order to configure Log Customer Feedback action, follow these steps below:

  1. Configure Gather Input
    You need to have a gather input step in order to collect customer feedback.
    1. Touch Gather Input under Voice connector > click (+) icon at a position you want to add
    2. Choose Call Transaction UUID(Suggestion: Trigger Event > Incoming Call Transaction UUID)
    3. Type your messages to play to the callers
    You can have multiple messages in different languages if needed.
    1. Configure Maximum Digits AllowedAdd

  1. Configure Log Customer Feedback
    This step is to log customer feedback to your call details.
    1. Touch Log Customer Feedback > click (+) icon under Gather Input.
    2. Choose Call Transaction UUID to Score
      Click dashes icon > Trigger Event > Incoming Call Transaction UUID
    3. Configure Feedback Score > Add
      Click dashes icon > Gather Input > User's Input Digits > Add

III. Get a Tag by Name

By default, a Custom Tag does not have any output. Hence, if you want to get value of the tag which has already been set previously in your flow and use its value as an output for later actions, you need to use this Get a Tag by Name action.

  • REQUIRED INPUTS
    • Call Transaction UUID
    • Tag to Get
  • OUTPUTS
    • Tag Value
    • Tag is Set

In order to get value of a previous custom tag, follow these steps below:

  1. Touch Get a Tag by Name > click (+) icon at a position you want to add

  1. Choose Call Transaction UUID
You should choose the same Transaction UUID as the tag you want to get.

Example: The screenshot below is the parameters of the tag I want to get

=> Call Transaction UUID of this action should be Trigger Event > Incoming Call Transaction UUID as well

  1. Type the exact name of the tag you want to get > Add

Other available connector actions:


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