Connect Call Recording to Virtual Line

To record Virtual Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Virtual Line. 

For example, if you connect a Call Recording subscription to a Virtual Line Business, that Call Recording subscription must have at least 5 concurrent calls. 

To connect Call Recording to Virtual Line, follow the steps below:

Click Assign now at the blank subscription > Select the Virtual Line subscription to be recorded > Save. (Screenshots below - Open image to view in full size).

1. Click Assign now at the blank subscription

2. Select the Virtual Line subscription to be recorded > Save

3. Click the gear icon to configure

Toggle to record/not record the Virtual line


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