Connect Call Recording to Virtual Line
To record Virtual Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Virtual Line.
For example, if you connect a Call Recording subscription to a Virtual Line Business, that Call Recording subscription must have at least 5 concurrent calls.
To connect Call Recording to Virtual Line, follow the steps below:
Click Assign now at the blank subscription > Select the Virtual Line subscription to be recorded > Save. (Screenshots below - Open image to view in full size).
1. Click Assign now at the blank subscription
2. Select the Virtual Line subscription to be recorded > Save
3. Click the gear icon to configure
Toggle to record/not record the Virtual line