Call logs of an agent (Agent access)
This article addresses the logs of an agent himself. If you want to see all logs of a call center, please click HERE.
Agent can view their own answered and unanswered calls
- View details of answered calls
- Report is filtered by Call type (incoming, callback) and Date
- Details of a call: Transaction ID, Caller, Destination (Virtual line number), Start time, Queue, Agent, Status, Disposition code and Note
- Export is available
- View details of unanswered calls
- Unanswered calls: calls are assigned to a particular queue but are not picked up (all agents are busy, call is assigned to an agent but agent didn't pick up)
- Report is filtered by Call type (incoming, callback) and Date
- Details of a call: Transaction ID, Caller, Destination (Virtual line number), Start time, Queue, and Status
- Export is available
