With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call.
Select Integration tab > Freshdesk
Fill in the info at Setting page:
- Sub domain
- It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- For example, your URL is https://b3networks.freshdesk.com, key "b3networks" in
- Email address
- The support email that is used to create ticket in Freshdesk
- API Key
- Log in to your helpdesk
- Click on your Profile Picture on the top right and select "Profile Settings"
- In the sidebar on the right, you will find the API Key
- Click here for full instruction from Freshdesk: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key
- Save changes