Types and roles of Bizphone extension
- 2 types
- Normal: make and receive calls with bizphone app
- Call center:
- Make and receive calls with bizphone app
- Can be added to Wallboard queue
- When you make an extension Call center, you need to assign to it a role, either Agent or Supervisor.
Feature/ Type of extensions | Normal | Call Center | |
1 | Activated devices | IP Phone, Desktop, Mobile | IP Phone, Desktop |
2 | Incoming call - ring device | IP Phone, Desktop, Mobile | IP Phone, Desktop |
3 | Incoming call - Call forwarding | Supported | Not supported |
4 | Incoming call - Do not disturb | Supported | Not supported |
5 | PIN login | Supported | Not supported |
6 | SIP Gateway | Supported | Supported |
7 | Voice mail | Supported | Not supported |
8 | Usage limit | Supported | Not supported |
- 2 roles
- Agent
- Supervisor
The role in Bizphone syncs with that in Wallboard, meaning a supervisor/agent in bizphone is a supervisor/agent in Wallboard, respectively.
- Configure type of bizphone
- Go to Bizphone > Extensions > Users > Select an extension > User > Settings > Select type and Role
Screenshot below (click for full screen image)
- User > Settings
- Select Type and Role and Save
