Types and roles of Bizphone extension

Updated 2 months ago by Jane

  1. 2 types
    1. Normal: make and receive calls with bizphone app
    2. Call center:
  • Make and receive calls with bizphone app
  • Can be added to Wallboard queue
  • When you make an extension Call center, you need to assign to it a role, either Agent or Supervisor.

Feature/

Type of extensions

Normal

Call Center

1

Activated devices

IP Phone, Desktop, Mobile

IP Phone, Desktop

2

Incoming call - ring device

IP Phone, Desktop, Mobile

IP Phone, Desktop

3

Incoming call - Call forwarding

Supported

Not supported

4

Incoming call - Do not disturb

Supported

Not supported

5

PIN login

Supported

Not supported

6

SIP Gateway

Supported

Supported

7

Voice mail

Supported

Not supported

8

Usage limit

Supported

Not supported

  1. 2 roles
    1. Agent
    2. Supervisor

The role in Bizphone syncs with that in Wallboard, meaning a supervisor/agent in bizphone is a supervisor/agent in Wallboard, respectively.

  1. Configure type of bizphone
  • Go to Bizphone > Extensions > Users > Select an extension > User > Settings > Select type and Role

Screenshot below (click for full screen image)

  • User > Settings

  • Select Type and Role and Save

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