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32 articles
Here are the steps you need to follow: Add SIP trunk details to 3CX PBX. 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the deta…
Updated 3 years ago
Only users who have an account with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a SIP subscription, follow the steps below. Go to Home >…
Below is a checklist of steps to take after purchasing a SIP subscription: 1. Connect SIP to device 2. Add blacklist/whitelist 3. Add dial plan 4. Add backup line
Follow the steps below to connect Yealink Phone to SIP: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Connect t…
Here are the steps you need to follow: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Connect the power and Inte…
Follow the steps below to connect VOPTech to SIP: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Connect the pow…
Follow these steps to set up your 3CX SoftPhone: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Download the 3CX…
Follow the steps below to connect Linksys Phone to SIP: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Connect t…
Follow the steps below to connect SNOM Phone to SIP: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Connect the…
Follow the steps below to connect Polycom Stand Point to SIP: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Con…
For details, check Zoiper instruction here.. Or follow the steps below to connect Zoiper Soft Phone for Windows to SIP Zoiper v3. Basic Configuration. 1.Ensure that you have the SlP username and pass…
For details, check Zoiper instruction here. Or follow the steps below: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the detail…
For more details, check Zoiper instructions here.. Or follow the steps below to connect Zoiper for iPhone to SIP: 1.Ensure that you have the SlP username and password of the SIP subscription Login to…
When you can make outgoing and incoming calls but the voice call quality is bad, then you experience poor voice quality issue. Below are causes of VoIP call quality problems and what you can do to co…
If your SIP registration failed, please check the following: 1. Double confirm that your internet is working well. To check the internet you can: Launch web browser like chrome and address to google.…
If you can make both outgoing and incoming calls but experience intermittent one way audio, it is likely to be a bandwidth problem. To troubleshoot, check on the following: Bandwidth required per SIP…
MTR is powerful network tool that enables administrators to diagnose and isolate networking errors and provide helpful reports of network status to upstream providers. In many cases, when troubleshoo…
If you cannot receive incoming calls, check the following: 1. Double confirm your device register to SIP trunk successfully Successful register message show on your device or. Login to your account,…
The caller ID is piece of information that will be passed from telco to telco when a call is placed. Each telco can have different caller ID format and, as calls may go through several networks befor…
If you experience consistent one way audio for each and every call, it is most likely to be a firewall issue. To troubleshoot, please check firewall settings and ensure that they follow the settings…
If you cannot make calls, check the following: If yours is a prepaid account, please confirm that you have a positive balance in your account.. Confirm that you have sent the invite to the correct IP…
Follow the steps below to connect Fanvil Phone to SIP: 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see the details. 2. Connect th…
Updated 2 years ago
The following brands are known to be compatible: 3CX. Xorcom. Asterisk. Avaya. Cisco. FreePBX. SNOM. Polycom. Yealink. Linksys. VOPTech. Grandstream. Ericsson-LG. Zoiper. CounterPath (Bria 3, X-Lite)…
To solve broken audio issues, you can enable Jitter Buffer for Asterisk. Details below. Change this in the sip_general_custom.conf ;Enable a Jitter Buffer for Asterisk jbenable=yes jbforce=yes jbimpl…
Following telecommunication regulations, we are required to ensure accountability for the Call Rebranding service, hence we provide support for Customization of Caller ID is offered for SIP App (all…
Updated 6 months ago
What is a Precautionary Suspension/Restriction?. We are committed to maintaining the highest standard of security to reduce the risk of credit fraud through your VoIP service. If we detect suspicious…
Follow the steps below to connect X-lite SoftPhone to SIP: Basic configuration. 1.Ensure that you have the SlP username and password of the SIP subscription Login to your account > Click SIP to see t…
Country Whitelist is a call blocker feature that you can narrow down the selection of countries which your outbound calls reach to. It is a useful security feature that helps to avoid the internation…
Backup line forwards all the incoming calls of SIP number to a backup number (e.g. your mobile number or a working landline number). Activate backup line only in emergency situations such as Internet…
Updated 2 months ago
To add Dial Plan for SIP, follow these steps: Go to SIP > Dial Plan > Enter required fields > Add Plan. For example, to add Dial Plan for calling Singapore numbers. Number starts with: 3,6,8,9 A leng…
If you encounter some technical support and require a remote access to your computer, we recommend you use Teamviewer 12 or Chrome Remote. Teamviewer 12 Download one of the links below Windows: https…
Updated 2 years ago by Jane
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