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12 articles
5 main tabs in Wallboard: Dashboard. Workspace. Queue. Activities log. License. Queue: allow Supervisor to set up call queue Wrap Up Time : the wrapping time for incoming calls notification popup. Ag…
Updated 10 months ago by Luk
5 main tabs in Wallboard: Dashboard. Workspace. Queue. Activities log. License. Workspace: detail performance of your Call center Agent List : There are 2 views for Supervisor and Agent: Supervisor :…
Updated 2 years ago by Luk
5 main tabs in Wallboard: Dashboard. Workspace. Queue. Activities log. License. Activities Log: allow Supervisor to check the activities log of agents View detail status of all agents. Add more remar…
5 main tabs in Wallboard: Dashboard. Workspace. Queue. Activities log. License. License: manage Licenses in Wallboard Check the license detail (Totals, Supervisors, Agents). Assign member to Supervis…
5 main tabs in Wallboard: Dashboard. Workspace. Queue. Activities log. License. Dashboard: To provide real-time information related to inbound contact center performance. Allow the supervisor to sele…
Updated 1 year ago by Luk
Only users who have an account with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a Wallboard subscription, follow the steps below. Go to…
Updated 2 years ago
Below is a checklist of steps to take after purchasing a Wallboard subscription: Assign Supervisor and Agent licenses to members. Set Queues. Forward calls to queues.
To assign license to a member, go to License > Click the agent name > Assign as Supervisor or Agent. (Screenshots below - click image to view in full size).
To create queues in Wallboard, follow the steps below. Go to Queue > Create Queue > Enter queue details > Assign extension to queue > Set ring mode > Save queue config. (Screenshots below - click ima…
To forward incoming calls from Virtual Line to Wallboard, check Set up Call Flow in Virtual Line article.
To monitor performance of any queue and agent go to Dashboard, select the queue to be monitored.
To monitor performance of agents, go to Workspace. To change status of an agent's phone line, click the agent name.
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