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12 articles
To check the history calls, select tab "History" at the menu bar. Filter. By Time Range : Last 1 day. Last 1 week. Last 1 month. Custom: select a time range. By number By Pressed Digits : show calls…
Updated 2 years ago by Luk
Only users who have an account with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a Virtual Line subscription, follow the steps below. Go…
Updated 2 years ago
Below is a checklist of steps to take after purchasing a Virtual Line subscription: Understand commands in Virtual Line. (below). . Set up a call flow. Assign DID to call flow. Set up scheduler. Inte…
Updated 2 years ago by Jane
To set up the call flow, follow the steps below. Go to Virtual Line > choose a number > click the number > select one of the commands appear. Gather input : if you want to add a greeting message to g…
Updated 1 year ago
To set up Work scheduler, follow the steps below. At tab Configuration, choose Configure Work Hour > Set Work time and Public Holiday > Apply this time to all work schedule (optional). Set time zone.…
Updated 1 year ago by Jane
Virtual Line DID is an additional number attached to a Virtual Line subscription. Virtual line Business Plan or above supports more than 1 DID. Instead of purchasing a new Virtual Line subscription,…
To block calls from a specific number, follow the steps below. Click Blacklist > Input the number > Add. (Screenshots below - click image to view in full size).
With this Integration, a ticket is generated and sent to a defined URL whenever your Virtual Line has an incoming call. Select Integration tab > HTTPS Notification Fill in the info at Setting page an…
A webhook is an API concept that's growing in popularity. A webhook (also called a web callback or HTTP push API) is a way for an app (Virtual Line) to provide other applications with real-time infor…
With this Integration, Zendesk will generate a ticket whenever your Virtual Line has an incoming call. Select Integration tab > Zendesk Fill in the info at Setting page: Sub domain. It is the unique…
With this Integration, AgileCRM will generate a ticket whenever your Virtual Line has an incoming call. Select Integration tab > AgileCRM Fill in the info at Setting page: Sub domain. It is the uniqu…
With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call. Select Integration tab > Freshdesk Fill in the info at Setting page: Sub domain. It is the uni…
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