Virtual Line V2

21 articles

​How to make changes to take effect in Virtual Line

The Virtual Line presents the Maker-Checker process, in which every change made in the flow must be approved and deployed by the owner/admin; otherwise, change is just saved as Draft. Process : Owner…

Updated 2 years ago by Jane

Buy Virtual Line Subscription

Only users who have an account with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a Virtual Line subscription, follow the steps below. Go…

Updated 2 years ago by Jane

Add more DIDs to the Virtual Line flow

Virtual Line DID is an additional number attached to a Virtual Line subscription. Virtual line Business Plan or above supports more than 1 DID. Instead of purchasing a new Virtual Line subscription,…

Updated 2 years ago by Jane

Getting started

After you purchase a Virtual Line, you need to assign the VL to a member > Create a flow > Assign the flow to a subscription Create a flow. Click Create Flow Give the flow a name and Create Assign th…

Updated 2 years ago by Jane

Set up work schedule

To set up Work schedule, follow the steps below. Go to Virtual Line app > Configuration > Work time > Set Work schedule and Public Holiday > Apply this time to all work schedule (optional). Screensho…

Updated 2 years ago by Jane

Set up Virtual Line call flow (all commands)

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Commands in Virtual Line Gather input : add a greeting message to gather input of call…

Updated 1 day ago by Jane

Set up Virtual Line call flow: Gather input and configure extensions

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Gather input: add a greeting message to gather input of callers (e.g. press 1 for sale…

Updated 2 years ago by Jane

Set up Virtual Line flow: Transfer call

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Transfer call: Forward incoming calls to phone numbers, Bizphone or Wallboard extensi…

Updated 2 years ago by Jane

Set up Virtual Line flow: Record call and notify

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Record call and notify: Set missed call notification and allow callers to leave voicem…

Updated 2 years ago by Jane

Set up Virtual Line flow: Play message only

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Play message only: Add or attach an automated message for the callers to hear Set up t…

Updated 2 years ago by Jane

Set up Virtual Line flow: Set condition

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Set condition: Calls that satisfy conditions you set will be forwarded to the specifie…

Updated 2 days ago by Hallie

Set up Virtual Line flow: Confirm

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Confirm Caller can confirm their action by pressing 1 or go back the previous step by…

Updated 2 years ago by Jane

Set up Virtual Line flow: Webhook

To set up the call flow, follow the steps below. Go to Virtual Line > Choose a number > Edit > Set up and Deploy Webhook : deliver Virtual Line data to other applications as it happens, meaning you g…

Updated 1 week ago by Hallie

Caller ID prefix - differentiate the calls in Virtual Line

When you set up a call flow in Virtual Line, you would notice the Prefix number in front of a CallerID. Show as incoming number with Prefix: real number of the caller. Show as internal number with Pr…

Updated 2 years ago by Jane

Block unwanted calls

To block calls from a specific number, follow the steps below. Go to Virtual Line app > Blacklist > Block a number > Input the number > Add. (Screenshots below - click image to view in full size). In…

Updated 2 years ago by Jane

Check call logs

To check the history calls, follow the steps as below Go to Virtual line app > History. Filter the calls. By Time Range: Last 1 day. Last 1 week. Last 1 month. Custom: select a time range.. By number…

Updated 2 years ago by Jane

Integration to Freshdesk

With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call. Go to Virtual Line app > Integration > Freshdesk Fill in the info at Settings page: Sub domain…

Updated 2 years ago by Jane

Integration to AgileCRM

With this Integration, AgileCRM will generate a ticket whenever your Virtual Line has an incoming call. Go to Virtual line app > Integration > AgileCRM Fill in the info at Settings page: Sub domain.…

Updated 2 years ago by Jane

Integration to Zendesk

With this Integration, Zendesk will generate a ticket whenever your Virtual Line has an incoming call. Go to Virtual Line > Integration > Zendesk Fill in the info at Settings page: Sub domain. It is…

Updated 2 years ago by Jane

Integration to Generic Ticketing

Generic Ticketing is to do the integration to other parties that are not in the existing list (Freshdesk, AgileCRM, Zendesk, HTTPS Notification). With this Integration, a ticket will be generated in…

Updated 1 month ago by Hallie

Integration to HTTPS Notification

With this Integration, a ticket is generated and sent to a defined URL whenever your Virtual Line has an incoming call. Go to Virtual Line > Integration > HTTPS Notification Fill in the info at Setti…

Updated 2 years ago by Jane

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