BizPhone

19 articles

​Checklist: After Purchasing BizPhone

Below is a checklist of steps to take after purchasing a BizPhone subscription: Understand roles in Bizphone. Assign IP license and mobile license to members. Assign DID to extension. Assign call rec…

Updated 3 years ago

Bizphone Gateway Extension

Bizphone Gateway Extension helps customers to integrate PBX / VoiceGateway with Bizphone, especially in case customers want to scale their phone system: use extra Bizphone extensions alongside with e…

Updated 2 years ago by Luk

Attended Call Transfer

There are 3 sample roles in a transfer call. Caller : The person who called to your line. A : The extension who picks up the incoming call. B : The extension who receives the transfer call. There are…

Updated 2 years ago by Luk

Buy BizPhone Subscription

Only users who have accounts with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a BizPhone subscription, follow the steps below. Go to Hom…

Updated 3 years ago

Roles in BizPhone

1. Admin. The admin can access Bizphone Activation Checklist, Extensions Control, Call, Dial Plan, Connected Devices and History as below. 2. Member. The admin has to assign the extension to the mem…

Updated 3 years ago

Assign IP License and Mobile License to Members

Assign IP License. If the members need to the change Call Settings of their extensions and use their registered phone numbers as caller ID, follow the steps below to assign IP license to the members.…

Updated 3 years ago

Assign DID Number to Extensions

To assign DID number to the extensions, follow the steps below. Go to Activation Checklist > Number License > Select Number and Extension > Activate. (Screenshots below - click image to see full size…

Updated 3 years ago

Assign Call Recording License

To assign Call Recording license to extensions, follow the steps below. Go to Activation Checklist > Call Recording License > Select an extension > click Record In or Out or both. (Screenshots below…

Updated 3 years ago

Set Up IP Phone License

IP Phone license is to connect to IP Phone or Softphone to make outgoing calls and receive incoming calls. Option 1 : Manual Provision. Go to Extension Control > Select the extension > SIP Credential…

Updated 3 years ago

Set Up and Use Mobile License

BizPhone Mobile app is for you to make outgoing calls from your Android phone or iPhone. Set up Mobile license. To set up Mobile license, make sure you have a Mobile License assigned to your account.…

Updated 2 years ago

Set Dial Plan

If you want to not dial country codes when calling numbers in some countries, follow the steps below. Select Dial Plan > Add number rule as instructed > Add Plan.

Updated 3 years ago

Enable PIN Code and PIN Plan

Enable PIN Code. Enable PIN Code if you want to prevent security breaches. Once PIN Code is enable, only people who know the code can make calls from your phone extension. To enable PIN code, follow…

Updated 3 years ago

Set Up Ring Mode, Mailbox and Make Calls From The Portal

Call Settings. To set up ring mode (ring IP phone, ring mobile phone, and other extensions) and mailbox, follow the steps below. Go to Call > enable ring IP Phone and ring Mobile Phone > set your mai…

Updated 3 years ago

Check Connected Devices

To check list of devices connected to a BizPhone IP license in the last 7 days, follow the steps below. Go to Connected Device > Select the extension that you want to check. (Screenshots below - clic…

Updated 3 years ago

Set up Countries backlist and whitelist

You can enhance your security by configuring the blacklisted and whitelisted numbers. Blacklist: you cannot make calls to specific destinations (countries) in this list. Whitelist: you can only make…

Updated 1 year ago

Transfer Calls

When you dial the number to transfer a call, for example to 123, you will hear the IVR prompt asking you to press 1 to transfer call to 123, press 2 to talk to 123, and press 3 to do a conference wit…

Updated 2 years ago

Make Conference Call

Maximum 8 members can join a conference at a time. To start a conference call, follow the steps below: Go to Extension Control > click your extension > Edit > Conference > key in a passcode > Save. (…

Updated 3 years ago

Check Call History

To check the call history of all extensions in a selected period, follow the steps below: Go to History > Filter start and end dates > Select Type > Select an extension or all extensions. (Screenshot…

Updated 1 month ago by Hallie

Receive Call When Overseas Without Being Charged For Roaming IDD

With BizPhone app When you are overseas and someone calls you, hang up an use Bizphone Internet Call to call back. That's the simplest but a rather crude method. The alternative is to use Direct Line…

Updated 3 years ago

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