Subscription

10 articles

​Understand Renewal and Expiry Dates of Subscriptions

From the Subscriptions page, you can check the subscription expiry and renewal date. The renewal date is 7 days before the expiry date. Subscription active period includes start date and excludes end…

Updated 2 years ago

Subscribe to Apps

Contact our sales team to activate the service of the right size and features for you.

Updated 3 years ago

Assign Subscriptions

Once a subscription is activated, it is assigned to the owner automatically. To share the subscriptions to other members, follow the steps below. VERSION 1. Go to home page > Subscriptions > Click th…

Updated 3 weeks ago by Hallie

Upgrade and Downgrade Subscription

Subscription Upgrade. When you upgrade a subscription, for example from Professional to Business, you will pay a prorated amount. For example, You subscribed for an application Professional Plan at $…

Updated 2 years ago

Subscription status: Active, Expired and Terminated

Active subscription: You can use it normally. Expired and terminated subscription: Expired Terminated Reasons Subscription is on auto renewal but failed to both renew and recover. Subscription is NOT…

Updated 2 years ago by Jane

Renew Subscriptions

If your account has sufficient credits, our system will auto-renew your subscriptions 7 days before the expiry date, and then send you a tax invoice. If your account has insufficient credits, our sys…

Updated 2 years ago

Re-activate Expired Subscriptions

Your subscriptions will expire if they fail to automatically renew AND if you fail to manually recover them. Within 28 days after the subscriptions expire, you can contact us to re-activate the subsc…

Updated 2 years ago

Unsubscribe and Terminate Subscriptions

Difference between Unsubscribe and Terminate Unsubscribe Terminate When to do Before the renewal date Any time Usable period Until expiry date No more Refund Not applied Applied, click HERE to learn…

Updated 2 years ago

Get a Refund on Terminated Subscriptions

1. When an active subscription is terminated, the user will be refunded automatically with the amount equals to: Full amount that the user has paid, if the termination date is within 14 days of activ…

Updated 3 years ago

Number activation fee

Background Users will be charged an activation fee if they purchase new number(s). Different numbers have different activation fees. Applied to: All B3Networks numbers. Ported in numbers.. Scenarios:…

Updated 1 year ago by Ariel

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