Call Recording

13 articles

Buy Call Recording Subscription

Only users who have an account with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a Call Recording subscription, follow the steps below. G…

Updated 2 years ago

Connect Call Recording to SIP

To record SIP, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the SIP. For example, if you connect a Ca…

Updated 2 years ago

Connect Call Recording to Virtual Line

To record Virtual Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Virtual Line. For example, i…

Updated 2 years ago

Connect Call Recording to BizPhone

To record BizPhone, make sure that you have 1 Call Recording subscription with Bizphone Extension addon. To connect Call Recording to BizPhone, follow the steps below: Click Settings icon at the BizP…

Updated 2 years ago

Connect Call Recording to Direct Line

To record Direct Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Direct Line, which is 2. For…

Updated 2 years ago

Manage Call recording records (History)

Go to Call Recording App in the left sidebar > History tab. There are some restricted the available actions in each Role: Admin/Owner: View, Play, Download, Export CSV. Member: cannot access. Call Re…

Updated 1 month ago by Hallie

Connect Call recording with Bizphone (V2)

To record BizPhone, make sure that you have 1 Call Recording subscription with Bizphone Extension addon. If you purchase correctly, the Call Recording will be auto assigned to the Bizphone subscripti…

Updated 2 years ago by Jane

Distinguish the CR subscriptions - use the UUID chain

In Call Recording application (settings page), a UUID chain is included at the left side of each CR subscription. Purpose of the UUID: to identify the CR subscription As the CR does not have any DIDs…

Updated 2 years ago by Jane

Secure your CR logs

If your Call recording has a Compliance flag, all its records will be stored and reconciled. 100% calls are recorded. Records are reconciled. Normally, any one who has access to Call recording app ca…

Updated 1 year ago by Jane

Decrypt a file (command line)

After downloading an encrypted file by Public Key using SFTP Downloader , you need to decrypt it with your saved Private Key. This article will guide you how to do so. First of all, let’s check out t…

Updated 1 year ago by Jane

Generate public and private key (command line)

When ensuring Call Recording compliance, you will need two keys where private key is a secret key which should be protected and not shared with unauthorised personnel. Public key is, as its name sugg…

Updated 1 year ago by Jane

Install file browser and downloader

This article guides you to install and use the additional software to securely view and download your CR file logs. More info can be found HERE. Required file. File Manager app. Link download: https:…

Updated 8 months ago by Jane

Copy the key to a server (Command line)

Once an SSH key has been created, the ssh-copy-id command can be used to install it as an authorized key on the server. Once the key has been authorized for SSH, it grants access to the server withou…

Updated 1 year ago by Jane

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