Call Recording

12 articles

Buy Call Recording Subscription

Only users who have an account with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a Call Recording subscription, follow the steps below. G…

Updated 2 years ago

Connect Call Recording to SIP

To record SIP, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the SIP. For example, if you connect a Ca…

Updated 2 months ago

Connect Call Recording to Virtual Line

To record Virtual Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Virtual Line. For example, i…

Updated 2 months ago

Connect Call Recording to BizPhone

To record BizPhone, make sure that you have 1 Call Recording subscription with Bizphone Extension addon. To connect Call Recording to BizPhone, follow the steps below: Click Settings icon at the BizP…

Updated 2 months ago

Connect Call Recording to Direct Line

To record Direct Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Direct Line, which is 2. For…

Updated 2 months ago

Manage Call recording records (History)

Go to Call Recording App in the left sidebar > History tab. There are some restricted the available actions in each Role: Admin/Owner: View, Play, Download, Delete, Update Note, Export CSV. Member: V…

Updated 1 year ago

Connect Call recording with Bizphone (V2)

To record BizPhone, make sure that you have 1 Call Recording subscription with Bizphone Extension addon. If you purchase correctly, the Call Recording will be auto assigned to the Bizphone subscripti…

Updated 1 month ago by Jane

Distinguish the CR subscriptions - use the UUID chain

In Call Recording application (settings page), a UUID chain is included at the left side of each CR subscription. Purpose of the UUID: to identify the CR subscription As the CR does not have any DIDs…

Updated 2 months ago by Jane

Secure your CR logs

Normally, any one who has access to Call recording app can view and open the files shown on portal. However, for security purpose, we provide users with extra security with two advanced types of Call…

Updated 3 weeks ago by Jane

Install SFTP Browser and Downloader

This article guides you to install and use the additional software to securely view and download your CR file logs. More info can be found HERE. Required files. SFTP Browser App: SFTPBrowserSetup.exe…

Updated 3 weeks ago by Jane

Decrypt a file (command line)

After downloading an encrypted file by Public Key using SFTP Downloader , you need to decrypt it with your saved Private Key. This article will guide you how to do so. First of all, let’s check out t…

Updated 2 weeks ago by Jane

Generate public and private key (command line)

When ensuring Call Recording compliance, you will need two keys where private key is a secret key which should be protected and not shared with unauthorised personnel. Public key is, as its name sugg…

Updated 4 days ago by Jane

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