Call Recording

7 articles

Buy Call Recording Subscription

Only users who have an account with us can buy subscriptions. If you do not have an account yet, contact our sales team for assistance. To buy a Call Recording subscription, follow the steps below. G…

Updated 1 year ago

Connect Call Recording to SIP

To record SIP, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the SIP. For example, if you connect a Ca…

Updated 4 days ago

Connect Call Recording to Virtual Line

To record Virtual Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Virtual Line. For example, i…

Updated 4 days ago

Connect Call Recording to BizPhone

To record BizPhone, make sure that you have 1 Call Recording subscription with Bizphone Extension addon. To connect Call Recording to BizPhone, follow the steps below: Click Settings icon at the BizP…

Updated 4 days ago

Connect Call Recording to Direct Line

To record Direct Line, you need to make sure that you have 1 Call Recording subscription whose the number of concurrent call matches the number of concurrent call of the Direct Line, which is 2. For…

Updated 4 days ago

Manage Call recording records (History)

Go to Call Recording App in the left sidebar > History tab. There are some restricted the available actions in each Role: Admin/Owner: View, Play, Download, Delete, Update Note, Export CSV. Member: V…

Updated 11 months ago

Distinguish the CR subscriptions - use the UUID chain

In Call Recording application (settings page), a UUID chain is included at the left side of each CR subscription. Purpose of the UUID: to identify the CR subscription As the CR does not have any DIDs…

Updated 4 days ago by Jane